Return Policy

This policy is part of our agreement to accept your credit card order.

Audio Acoustics, Inc.* strives to offer the very best customer service possible and make the buying of your audio equipment an easy and satisfying experience. We will make every effort to assist you with any problem or situation that may arise with your purchase.

Generally speaking we do not accept returns for refund or credit. Why? We do not have a market for used equipment. We sell only brand new, unopened equipment and furniture products unless specifically listed otherwise. This assures you are always getting factory fresh product every time, every order. Web sites that offer very generous return policies have to move those returned items somewhere. Remember good ol’ dad saying ‘the Devil is in the details’? So buying from them may mean you are actually getting a new looking but yet used item. Is that what you want? We don’t think so.

Here are some questions that might arise:

What happens if my electronic product is defective?

If the product you receive from us is found to be defective during the first 15 days after invoice date, we will cheerfully REPLACE the unit with a new one. We even pay to send the new unit to you (via UPS Ground). Call us to obtain a RMA #. At that time we will try to determine the problem and help you correct it over the phone if possible. If it seems to be defective, we will issue a call tag to have it picked up at no charge to you.

Upon receipt here, if the product is found not to be defective or was abused, we will charge your credit card a 20% restocking charge. Lightning damage is not covered under this return policy. Please read all instructions and make sure you using the item properly. You'd be surprise to know how many items are returned with "no trouble found." All packing, books, accessories, etc must be returned to get full credit.

If the unit fails after the first 15 days, the normal warranty from the factory will apply. Your warranty card will give you details on what to do at this point. We can help you get in touch with the factory during the warranty period on all products we sell.

What happens if my equipment arrives damaged?

If the item is obviously damaged by looking at the shipping carton, refuse the box unless the driver allows you to examine the contents. If that is not allowed by the driver, you may (1) accept the item BUT NOTE ON THE DAMAGE WHEN YOU SIGN FOR IT. Or (2) refuse it and it will be returned to the shipper. At that time, please call us 800-261-0770 and let us know that you refused the order and we will begin the paperwork to get another piece out to you.

If your product has concealed damage that was not obvious by looking at the shipping container, please save all the boxes and materials and call us as soon as possible. You must report damage within 10 days of receipt to file a claim. Your rights to file a claim depend on quick notification to the shipping company and their examination of the box and its contents.

Sometimes with furniture, one part received some damage but the majority of the item is OK. We reserve the right to send just a replacement on the damaged component rather than the entire item. This would include broken glass or damaged wheels/casters.

I goofed and ordered the wrong item. What now?

We want to help. Hopefully we can come to an arrangement that will keep us from losing our pants and still get you what you really wanted. Furniture must not be assembled to qualify for a replacement.

What if I just don’t like the product after I buy it?

If the product and its packaging are in brand new condition, we might be able to accommodate you. We should be able to work something out if you call within 15 days of receipt. New means all components, packaging, tie wraps, manuals and paperwork are in an undisturbed state. We sometimes allow a return if you pay to return it to us and accept a 15-30% restocking fee. (If we paid for the original freight to you because of a free freight promotion, we will deduct that cost from the credit as well.) The resulting credit can be used at any of our three web stores on your next order. We will not issue a refund to your credit card.

When do we charge a restocking fee? We can only accept items that are returned without signs of wear and tear and with all of the original contents and packaging. Original barcodes must still be affixed. Fees will be charged if you refuse delivery (except for damage) or as a result of delivery exceptions. Final decision on restocking fees will be done after receive the product back and inspect it. You will be notified of our decision via email.

Special ordered items (i.e. items we do not stock in our Springfield, Missouri warehouse and drop shipped items. These typically include, but not limited to, furniture type products) are not returnable due to factory rules. If you have any questions, please contact us before you place your order.

NOTE: Due to variable displays and settings on monitors we cannot guarantee the wood and finishes will match your color scheme. (Did you notice we used three different colors in this sentence?)

Do I have to be at home to accept a truck shipment?

Yes. The trucking company will call you and schedule a good time for you. Freight quotes are for curb side delivery. Any extras like delivery inside the house are at your expense.

What if I find a lower price elsewhere after I buy from you?

We offer a guaranteed lowest price protection for 30 days after your purchase. If you find your product offered at a lower delivered price from an authorized dealer web site for the exact same product, we will refund the difference after verification. Just email us a link to the website containing the product at a lower price and we will get back to you as soon as possible.

Our return policy is one reason we can offer our products at the lowest possible price. We appreciate your understanding of this policy. Please do not return anything to us (warranty returns, etc.) without receiving a RMA number from us. We reserve the right to refuse any package that does not have a valid RMA number on the shipping label.

If you have any questions, please contact us before you place your order. We will be glad to ease your concerns. Our company has been in business for 40+ years and we want to earn your respect before and after the sale.